My Agent Mobile (MAM) enables BOC and their agents to quickly identify customers, process their empty returned gas cylinders, order new full gas cylinders and process payments via a bar code scanning application. This project was carried out in partnership with Telstra.
BOC were using a traditional over the counter point of sale (PoS) system where they had to scan cylinders using a barcode scanner, process the information on a PC in the office and print a docket off for the customer. This process was time consuming (8-10 minutes) and took them away from the customer. The challenge was to create a quicker and easier way of processing empty, returned and new full gas cylinders.
In partnership with Telstra, WSP Digital designed and developed MAM, a smart phone app capable of scanning the barcodes on BOC gas cylinders, and an integrated online management system, both of which can connect to their SAP. This allows BOC and their agents to access existing customer information, enter new customer information, process empty cylinders, order new cylinders and process payments, both at the depot and via their existing click and collect service. It also allows them to perform stocktake of cylinders. The app is internal to BOC and their agents, and can work online and offline.
We provided project management, business analysis, design and development services for this project. We continue to provide hosting and support services.